As the sales of your Software as a Service (SaaS) or technology products increase operations has to respond to growing problem of application support, usually 7 x 24 x 365. Some of your team members that can help product development are the very people providing application support, responding to calls after hours and are too tired to do much proactive work. Meanwhile the challenge as an organisation is to reduce application footprints, costs and risks while supporting a growing expectation around innovation and user experience.
Through our application maintenance support service, we offer inbound and outbound technical support via voice calls, email management, live chat, support ticketing systems and mobile SMS/text at manageable costs. The professional support contacts develop deep product expertise for your specific business application and are well versed in your organisation's FAQs and knowledge databases. Skilled professional support representatives can be based in Australia, or overseas depending on your preference. Listen to voice transcripts of some of our representatives:
Regular customer care analysis and evaluations are conducted to ensure exceptional service standards are upheld at all times. We provide both enterprise support and consumer support. By availing of our 24/7 operations, you can ensure that the needs of customers across time zones are being looked after without burning out your resources in the process.
Many times the same resources that function in support roles are the ones with business know-how that can help you develop new solutions. Do you get the feel that your applications are controlling you? Wouldn’t it be great to have a team of people support your application, thereby allowing you to focus your resources on higher value producing activities?
We have developed processes and procedures to effectively transition support from current resources using technical discussions, checklists, reports, documentation and code reviews. Depending on the complexity of your applications the transition can happen in as few as 6 weeks.
We have the depth of industry experience that may surprise you. Talk to an expert for free and see if we can help you.
No. While we have Excel skills and we may request these to understand the current business processes we do not have the capability to solve excel issues.
Yes we have various support coverage plans and SLAs - 8*5, 16*5, 24*5, 8*7, 24*7